Attention: Mr Jim Richardson, Mr. Gillespie

In January 1997 I had the misfortune of having my 1989 G. M. C. pickup trunk stolen. Fortunately the vehicle was located out of town shortly after, but it was smashed severly.

After the police inspection of the stolen truck was finalized, I had the final say in where my vehicle would be taken for repair and servicing. I choose Gillespie Pontiac – Buick partly because I was impressed with your body shop facilities which I had viewed approximately one year earlier, while my truck was in your automotive service shop for some service and secondly because of the positive attitude of two of your employees, Mr Bernie Law and body shop foreman Steve Leblanc who allowed me to view your body shop facilities at that time.

It appeared to me that the body shop was equipped with the most up to date equipment available, and secondly the facilities were clean which created a positive clear image of any work to be completed.

I certainly was not disappointed as the repairs to my pickup were done quickly and thoroughly the first time without any hassle what so ever. When the use of a new rental vehicle through my insurance had expired, Steve offered me the use of a loaner vehicle for a few more days at no additional cost which I also appreciated.

My thanks to “EVERYONE” involved who worked so diligently to satisfy my needs. This includes your friendly receptionist at Gillespies by the name of Pam, Mr Bernie Law, Body Shop foreman Mr Steve Leblanc; Steves fine body techs., and Steves “secretary – receptionist” Elizabeth who was equally efficient in all her dealings with me.

Mr Richardson and Mr Gillespie; I truly feel that you have a fine working team at your dealership. I hope that you will acknowledge their efforts; each and everyone of them.

My sincere thanks for a job “VERY WELL DONE”.

Dear Mr Richardson,

I would like to acknowledge the work that was completed on our vehicle recently. It is always pleasant to hear good things and this is what I am writing to you about.

Your employees, Dan Houle and Steve Leblanc are to be commended for their excellent service. They were efficient and we would definitely recommend their services to friends and relatives.

We have purchased a vehicle from you and also have leased one as well, We are very happy with your dealership.

We look forward to dealing with you again in the future.

Sincerely,

I recently had repairs and painting done on my Buick Le Sabre in your Body Shop dept. When the job was completed the car looked as though it had just come off the G.M. line!

I wish to take this opportunity to thank Steve Leblanc for his professional service and dedication to ensuring customer satisfaction. At Gillespie’s this never changes!

The job was completed as promised and this epitomizes your excellent service. My thanks also to Elizabeth Zwierschke for her courtesy and attention to detail, making this customer very satisfied.

Sincerely,

Attention: Mr. Steve LeBlanc - Body Shop

Mr. LeBlanc,

My father would say that integrity could be measured not by what you do when others are looking, but by what you do for others when no one else can see you.

I want to take this minute to say thank you for your courtesy and professionalism. When I brought my concerns to you, regarding work previously done, you addressed them without hesitation, repaired the problem and never once made me feel uncomfortable. You stood behind your work. That is professional integirty at it's best

In today's busy world, that is a form of customer services, that is all too often lost. What a refreshing feeling to have been treated the way I was a the Gillespie Body Shop.

Thank you.

With kindest regards,